Emex Case Study | Hanover County

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“I have been working at Emex for over 18 months now and the employee passion for our product and customers has never failed to impress me. After working in the IT sector for 7 years, I wanted to find a new challenge and that led me to the EHS software market where Emex is clearly one of the leaders. I enjoy working in a fast-paced environment like Emex, where I can make the most of my creativity and no idea is a bad idea. “

– Clio Ionni Bernardi, Marketing Manager

“I joined Emex in March of 2019 as a fresh graduate and was thrilled to step straight into a job that was flexible, incredibly supportive, and offered me the opportunity to grow professionally. They saw the potential in me and have challenged me to push myself to improve day by day. It’s also been exciting to watch the company expand and know that not only have I contributed to this development but my contributions are seen and rewarded. I can’t imagine working anywhere else. “

– Megan Golding, Sales Engineer

A Day in the Life of a BDR

Izzy Smith is a Business Development Representative (BDR) in our London office. BDRs are responsible for generating new business opportunities and informing prospects of our solutions.

What do you do at Emex and what are your goals?

I work in the BDR team, and we are responsible for gaining new business for the company. We do this through a variety of channels including LinkedIn outreach, emails, and cold calls. Our goal is to have meaningful conversations with prospects to see if our product could fit well in their business.

What is your background? What lead you to this role at Emex?

A ‘COVID graduate’ from University of Portsmouth, I completed my Business & Management degree last summer and I was on the hunt for a graduate job to start my professional career. Having previously completed a placement year at SAP as part of my degree, I was looking for the perfect role to continue my interest in the technology sector.

Walk us through a typical day as a BDR

A typical day would start with a news round-up, which involves researching current industry news surrounding sustainability and health and safety.

Next, I would go through my list of prospects on Salesforce, which consists of reaching out and qualifying good leads. Each BDR has their different styles and preferred method of doing outreach, however we are all encouraged to get an even spread over all channels. Managing the stages that all conversations are at is important for this role, which suits my methodological approach.

Discovery calls are the initial conversations I have with prospects, and the first opportunity to build the relationship. This is my chance to understand their business needs and whether we would be a good match.

These calls then could convert into product demonstrations, where I would prepare an agenda for discussion and inform the sales engineer on the requirements. At this point, I engage a representative from Customer Success as it then becomes a joint effort in winning the prospect. We are encouraged to learn on the job through the support of more senior colleagues, as every scenario is different.

I would also run the management of various tenders and RFPs. This consists of coordinating with multiple teams to help identify the criteria we meet as a supplier for a company’s requirements.

A very varied and busy day!

What is your favourite thing about your role?

My favourite thing about my role as a BDR is having the opportunity to speak to a range of different people and understanding their reporting pain-points. It has also given me the exposure to build strong relationships with senior personnel – something I would not have had the opportunity to do elsewhere in the same timeframe.

I had responsibility from day one and was able to make an instant impact here – this is something Emex encourages and will reward you for.

What would you say to someone thinking about joining Emex?

If you want to join a friendly team in a growing company, then Emex could be a great fit for you. The team are very welcoming, and we enjoy monthly social events and after work drinks by the river! There is great progression and earning potential for the right candidates, as well as the opportunity to further your professional development.

Emex has been a great company to start my career at, and I would recommend to anyone who wants to be given the key from day one.

Risk Assessments

Identify measures to control risks, comply with legislative requirements, and protect your workers with managed actions. Understand the overall risk profile, current and planned control measures to mitigate hazards efficiently.

Configure scoring matrices and risk process based on the type of assessment
Build a dynamic library of hazards and controls to be used across your organisation
Assign corrective actions, track control measures and set escalation workflows
Record participants, attach and track documents, videos, photos, notes and other reference materials
Quantify risks remaining after control measures have been applied to prioritise capital allocation

Risk Assessments you can conduct with Emex:

General Risk Assessment
Covid-19 Risk Assessment
Chemical Risk Assessment (COSHH)
Homeworking Assessment
Workstation / Display Screen Equipment (DSE) Assessment

Risk Assessments

Identify measures to control risks, comply with legislative requirements, and protect your workers with managed actions. Understand the overall risk profile, current and planned control measures to mitigate hazards efficiently.

Configure scoring matrices and risk process based on the type of assessment
Build a dynamic library of hazards and controls to be used across your organisation
Assign corrective actions, track control measures and set escalation workflows
Record participants, attach and track documents, videos, photos, notes and other reference materials
Quantify risks remaining after control measures have been applied to prioritise capital allocation

Risk Assessments you can conduct with Emex:

General Risk Assessment
Covid-19 Risk Assessment
Chemical Risk Assessment (COSHH)
Homeworking Assessment
Workstation / Display Screen Equipment (DSE) Assessment

Data Reporting

Utilise data collection templates to digitise the collection of your leading and lagging indicators.

Rapidly set-up and deploy data collection templates
Manual or automated input of data
Capture Operational and EHS data for any period
Use the workflow tool to ensure data capture on a timely basis
Build formulas or use our default industry standard calculations e.g. TRIF, LTIFR
Monitor and manage performance with reporting and analytics

Audits & Inspections

Manage compliance and vastly improve performance by digitalising audit & inspection processes and integrating them with all safety aspects, including corrective actions. Build high quality “self-check” programs and checklists for your staff.

Pre-schedule and assign audits and inspections
Authorise access to data, based on permission-based roles
Record and export data on site using mobile or tablet
Raise and implement corrective actions for non-compliant items
Attach photos, documents, notes and other reference materials to your inspections
Establish a culture of accountability with digital signatures

Incident Management

Document workplace injuries, near misses, and accidents. Allow thorough investigation and analysis of an event with detailed reports. Examine root causes and proactively monitor corrective actions over time to prevent future occurrences and lower costs on insurance.

Manage the entire incident lifecycle using; verification, escalation and approval processes
Pre-configured options available for country specific regulations (i.e. RIDDOR, OSHA or HSA reporting)
Reduce incident close-out time with continuous feedback loop on investigation and reporting
Record multiple outcomes in a single report

Safety Observations

Engage employees and encourage safe work practices with our digital tools. By recording unsafe acts and conditions (key leading indicators), and capturing meaningful interventions, you will create a safer work environment and reduce workplace incidents. Additionally, by recognising safe observations, fellow workers are encouraged to repeat positive behaviour until it becomes a part of your organisation’s ethos.

Conveniently capture and log safety observations and interactions in the field using any device
Record conversations, conditions, acts and upload media and assign corrective actions
Monitor correlations between observations, interventions, and possible incident causes
Record safety observations in preferred local language
Set up notification and escalation processes using our admin tools

Data Reporting

Utilise data collection templates to digitise the collection of your leading and lagging indicators.

Rapidly set-up and deploy data collection templates
Manual or automated input of data
Capture Operational and EHS data for any period
Use the workflow tool to ensure data capture on a timely basis
Build formulas or use our default industry standard calculations e.g. TRIF, LTIFR
Monitor and manage performance with reporting and analytics

Safety Observations

Engage employees and encourage safe work practices with our digital tools. By recording unsafe acts and conditions (key leading indicators), and capturing meaningful interventions, you will create a safer work environment and reduce workplace incidents. Additionally, by recognising safe observations, fellow workers are encouraged to repeat positive behaviour until it becomes a part of your organisation’s ethos.

Conveniently capture and log safety observations and interactions in the field using any device
Record conversations, conditions, acts and upload media and assign corrective actions
Monitor correlations between observations, interventions, and possible incident causes
Record safety observations in preferred local language
Set up notification and escalation processes using our admin tools

Test Popup

Incident Management

Document workplace injuries, near misses, and accidents. Allow thorough investigation and analysis of an event with detailed reports. Examine root causes and proactively monitor corrective actions over time to prevent future occurrences and lower costs on insurance.

Manage the entire incident lifecycle using; verification, escalation and approval processes
Pre-configured options available for country specific regulations (i.e. RIDDOR, OSHA or HSA reporting)
Reduce incident close-out time with continuous feedback loop on investigation and reporting
Record multiple outcomes in a single report

Audits & Inspections

Manage compliance and vastly improve performance by digitalising audit & inspection processes and integrating them with all safety aspects, including corrective actions. Build high quality “self-check” programs and checklists for your staff.

Pre-schedule and assign audits and inspections
Authorise access to data, based on permission-based roles
Record and export data on site using mobile or tablet
Raise and implement corrective actions for non-compliant items
Attach photos, documents, notes and other reference materials to your inspections
Establish a culture of accountability with digital signatures

Behavioural Observations

Actively support management in leading by example with automatic metric-tracking that records the number of behavioural observations, number of coaching sessions conducted per week, and the percentage of safe behaviours per critical behaviour category or work area.

Conveniently capture and log behavioural safety observations and interactions in the field using any device which can help promote a company wide safety culture
Simplify recording of conversations, upload media and assign corrective actions
Track safe, unsafe and at-risk aspects against different behavioural safety checklists based on role and environments
Record multiple participants and time spent on each observation
Utilise configurable workflow for standardising notifications and escalations
Monitor correlations between unsafe behaviours and incident causes

Data & Security

Highest level of data security available via Microsoft Azure with certification including ISO 27001, SOC 1, SOC 2, and UK G-Cloud
Single Sign On (SSO) support for Microsoft Active Directory, SAML, Google, and Ping Federate
Built in access control and data security – control access to data and functionality via configurable system roles and data security rules

Mobility

iOS and Android native mobile apps available for the reporting and management of risks, incidents, observations, actions and key data relevant to the user

Scalable & Resilient

Service-orientated architecture to be seamlessly scaled up to support thousands of users
Redundancy – The database is automatically replicated to three separate physical environments

Responsive

Designed as a responsive HTML5 web application to be used on any device
Lightweight – fast access over slow connections

Hanover County Case Study

Emex streamlined incident management and improved efficiency.

THE CHALLENGE

THE SOLUTION

Modules

Incident

Audit

THE RESULT

ABOUT HANOVER COUNTY

Public & Government
Services

Founded
in 1720

Over 500 Employees
in Public Service Roles

Optimise business performance, digitise complex processes, and manage compliance with Emex.

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