Customer Success

We work with you to build a solution fit to your requirements.

CONTACT SUPPORT

PROFESSIONAL SERVICES

A big part of what we do is helping deliver value to our clients. We aim to understand your requirements and offer guidance on what modules will deliver the best value for your business. Our skilled team are happy to facilitate detailed discussions around the technical and functional aspects of the platform to demonstrate the ease of use.

ESTABLISHING PRIORITIES

Emex will help you to identify and prioritise whatever delivers the biggest value for your investment. We know it’s critical to build support for your project in the early days and to encourage project momentum by delivering some early wins for your stakeholders.

BUILT AROUND YOU

Our experts will work closely with you from initial concept exploration, to the design, configuration, and implementation. We’ll help you to continually improve your system with post-implementation support from a team that understands your business requirements.

IMPLEMENTATION

Our implementation services ensure every delivered solution is planned, configured, tested, documented and deployed in the shortest possible timeframe with minimal disruption to your business whilst maximising the returns generated.

1

PLAN

2

CONFIGURE

3

DEPLOY

PLAN

We begin by conducting a detailed assessment of your work environment, existing policies, and procedures in place – including a complete scope of your data sources, reporting requirements, and plan for digitised and manual export/import routines.

After an initial assessment is completed and we have a full overview of your business, we build a requirements definition for workflows and capture templates with an initial view of what your user interfaces and administrative options should entail.

CONFIGURE

With your business requirements firmly in mind, we will configure the relevant modules to deliver value to your business. Our industry experts work hard to ensure the specifics of your business rules and processes are embedded firmly within our system.

DEPLOY

Emex will lead your team through the implementation process to ensure a comprehensive transfer of knowledge. Our team will offer practical guidance on best practice to secure a successful deployment in even the most complex business environments.

Experts in global project deployment, you’ll be amazed at just how quickly the Emex team help you deliver the new functionality to your employees. Multi-lingual technical support teams are on hand to give guidance throughout.

TRAINING

Emex ensures the maximum value from the implementation of your software in the minimum amount of time. Our comprehensive education and documentation offerings help you achieve successful deployment and roll-out throughout your organisation.

As part of our implementation planning, we work closely with you and your team to develop a training package that will work best in your organisation. We accommodate online or classroom instruction from a team overview, train the trainer, and on-demand sessions.

We’ve long recognised that training is never done. As new employees are on-boarded, you need to ensure they’re quickly brought up to speed. Emex also offer clients the option to buy training credits which can be redeemed to deliver ad hoc training programmes as needed.

Emex provides customer support options that are adaptable to your business requirements. Post go live, a dedicated point of contact is available to answer any questions or assist with any issues. After you are up and running, we continue excellent support via our online portal.

CASE STUDIES

Discover how we help clients around the globe optimise business performance, digitise complex processes, and manage compliance with our EHS, Sustainability, and ESG software. From SME to Enterprise level across all industries, we have a customisable solution to fit your needs.

Optimise your business performance and reporting capabilities with
the support of our team of experts.

REQUEST A DEMO TODAY

Contact Us

Emex Ireland (Head Office)
+353 (0)1 901 4870
info@emex.com
42 Pearse Street
The Academy, Huckletree D2
Dublin 2, Ireland D02 YX88

Emex UK
+44 (0)20 3865 0728
info@emex.com
Marina Studios, Unit G4
Harbour Yard, Chelsea Harbour
London, UK SW10 0XD

Emex USA
+1 650 800 9368
info@emex.com
2100 Geng Road
Embarcadero Place, Suite 210
Palo Alto, CA 94303

Get in Touch